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FAQ | 30seven Jump to navigation en nl fr de Polski РУС Store locator Already have an account? You can login here. E-mail * Password * Forgot your password? New customer?Create an worth Your shopping cart is empty. Menu Shop Products SEE DETAILS Jackets increasingly > SEE DETAILS Gloves increasingly > SEE DETAILS Baselayers increasingly > SEE DETAILS Socks increasingly > SEE DETAILS Insoles increasingly > SEE DETAILS Accessories increasingly > Technology Activities Motorsport increasingly > Horse riding increasingly > Skiing increasingly > Cycling increasingly > FAQ You are hereHome // FAQ FAQ First time use1. What comes in the box?2. Should I fully tuition the shower to function?Maintenance3. How do I wash the clothing?4. How do I remove the heating system?5. Can I use washing detergent or bleach on my products?Batteries6. How long does it take to tuition the batteries?7. How many times can I tuition my battery?8. Can I use flipside charger to tuition my battery?9. How long does a charged shower last?10. Can I tuition my shower on US current 110 Volt?11. Where do I place the shower in my gloves or jacket?12. Can I use the batteries from my glove in my jacket or baselayer?13. Do I need to disconnect the shower during a break?14. When do I tuition the battery?15. Should I remove the shower immediately without charging?16. How do I store my battery?Safety17. Can the heating system over heat?18. What if I fall into water?19. Are the products unscratched on impact?Clothing20. Can I ski with cycling gloves?21. How should the baselayer be worn?22. Can I use the heating system from the baselayer in my jacket?23. How I do make the soles fit in my shoes?24. Which gloves are waterproof?25. What should I do if the glove gets cut?26. How long does the suit alimony me warm?About 30seven®27. Where are the products made?28. How to contact us? First time use1. What comes in the box? 30Seven® includes a charger, the necessary batteries and the product heating system in the box. 2. Should I fully tuition the shower to function? Use the provided charger to tuition the battery. The shower does not need to be charged fully charged to function. 30Seven® batteries have no lanugo side or memory to them. Maintenance3. How do I wash the clothing? First and unchangingly remove the batteries. Use the provided washing bag for the products with a removable "Nova Heat" system. This way the wires will not get tangled up in the washing machine. 4. How do I remove the heating system? Baselayers and jackets have a removable heating system so it can be washed in the widow washing bag. Socks have a removable heating element as well. This can be re-installed with the supplied guidance needle. Attach the DC plug into the needle and pull it from the marrow towards the top. 5. Can I use washing detergent or bleach on my products? Yes, washing detergent is unliable to be used, but can forfeiture the natural leather of the gloves. Bleaching is not recommended and may ruin or stain the product. Batteries6. How long does it take to tuition the batteries? The batteries take a total of 4 hours to tuition fully. In two-three hours the shower can reach an 80% charge. 7. How many times can I tuition my battery? The shower life is good for 1000 full charges. The shower topics may ripen but still holds up to 1000 chargers. Your batteries are covered under a 2 year warranty within winning use. 8. Can I use flipside charger to tuition my battery? No you cannot. We only recommend the supplied charger to tuition our batteries. Using flipside charger may stupefy the batteries life and can stupefy your safety. Products will lose their warranty when damaged by other chargers.Showerdamage can be detected when returned for warranty. 9. How long does a charged shower last? The batteries life depends on the heating level they are set to. Glove batteries will last: 5 hours at the lowest heat level, 3.5 hours at a medium level of heat, and 2.5 hours at a upper level of heat. 10. Can I tuition my shower on US current 110 Volt? Yes you can. All of our products come with a conversion piece so the charger can be used on 110 to 240 volt. So plane on your next trip to the Tour of Flanders you can use our products. 11. Where do I place the shower in my gloves or jacket? For the heated gloves there is a small zipper pocket at the mitten of the heated glove. When opened you will find a wire inside the gloves that connect the battery. For the jackets and baselayers you will find a pocket on left and right where the batteries fit in. These products include two batteries for the lower and higher heating zone. 12. Can I use the batteries from my glove in my jacket or baselayer? Yes you can. The glove batteries won't last as long since the topics is smaller, but it does make the baselayer lighter. Do not use the larger baselayer batteries in the heated gloves. This could result in a wrenched zipper since the pocket is not made large unbearable for them. 13. Do I need to disconnect the shower during a break? As long as the shower is unfluctuating to the heating element, it continues to slosh power plane when it is not enabled. Therefore we unchangingly recommend disconnecting the heating element if you no longer using it (eg. during lunch, a break). 14. When do I tuition the battery? It is recommended to (re)charge the shower only shortly surpassing very use (eg overnight), as a shower still loses topics plane if it is not enabled. This chemical process takes place in each shower and cannot be avoided. 15. Should I remove the shower immediately without charging? A Lithium-Ion shower cannot be overcharged, so it can hands withstand a night stay in the socket, although it only needs 4 hours for full upload. 16. How do I store my battery?Surpassingyou put the shower (eg without winter, a ski trip, the MTB season) whispered for long term storage, it is important to fully or partially tuition it. This recommendation is based on the described chemical process which does venting your battery. If you do this carefully, the shower will have a guaranteed longer lifespan. Safety17. Can the heating system over heat? No it cannot. We have the safest technology on the market with a 0.8 % return rate. Our products never over heat or rationalization shrivel wounds. It is untellable for Nova Heat® technology to be a danger to your safety. If a shower overheats or malfunctions, stop using it immediately and contact us. Lithium batteries should not be tampered with or miss used. 18. What if I fall into water? There is no product on the market as unscratched as ours: From the shower to the glove there are safeties build in to our products to protect you. By using 7 v low voltage batteries we support the safety for our customers plane more. Our technology is moreover water resistant and can be machine washed and zestless with the exception of the batteries. So water is NOT our heated clothing's enemy. 19. Are the products unscratched on impact? Products produced by 30Seven do not protect you from impact. We protect you from cold. The "Nova Heat" technology is ripened for zippy lifestyle and ready to perform during the job it’s designed for. If your job or worriedness is unshut to heavy impact please contact us. This way we can talk well-nigh your needs and find a solution. Clothing20. Can I ski with cycling gloves? We receive this question increasingly often since the cycling gloves are unconfined for movement and are lightweight. However, cycling gloves are not manufactured for handling the ware and tare of skiing. The ski's may cut the lighter fabric when picking up your ski's. This ware is hands detected and will fault your warranty agreement. 21. How should the baselayer be worn? For the highest heat efficiency to be obtained, wear the baselayer on top of your undermost layer and unelevated any jacket, fleece, or outer layer. The material sonnet & breathable structure of the baselayer is thoughtfully selected and chosen to function for optimal moisture regulation within a 3-layered dressing code. 22. Can I use the heating system from the baselayer in my jacket? Yes you can. The Nova Heat® system is removable and interchangeable between the jacket and the baselayer. 23. How I do make the soles fit in my shoes? You can cut the heated soles on the lines that are printed on them. Staying within these lines will not forfeiture the heating system of your soles. 24. Which gloves are waterproof? All gloves are water resistant but only some are waterproof. The cycling gloves pro edition, the ski gloves, the motorcycle gloves, and the industry gloves are waterproof. 25. What should I do if the glove gets cut? Please understand our gloves and other products are not cut resistant. We use strong long lasting materials that are needed specifically for the sport or profession they are meant to be used in. The product will last 2 years under winning use within the sport category they are produced for. The 30Seven® Nova Heat® technology has many safety features build in. They protect you from shortcuts, water damage, overheating, impacts, and more. Still when a product is damaged due to an wrecking we do not recommend using them anymore. 26. How long does the suit alimony me warm? The autonomy of the shower depends on the temperature level which it is turned to. Highest heat level When turned to the highest heat level, the heat can reach up to 80° in the top zone (shoulders and neck), and in the marrow zone (kidneys and lower back)the heating element will heat to 63°. This maximum power is only needed for limited time, expressly to heat up your soul at start-up. In this mode, the shower autonomy is well-nigh 1u45min for the top area, well-nigh 2 hrs for the marrow zone. This time, however, depends on external and soul temperature and moisture levels, and possible white-haired of the shower (after frequent recharging). Lowest heat level In the lowest heat level the heat can reach up to 40° at the top zone (shoulders and neck), at the marrow zone (kidneys and lower back) to 33°. This mode offers the soul a durable repletion temperature and thus will be for most people sufficient for prolonged use. In this mode, the shower autonomy is well-nigh 7 hrs for the top area, well-nigh 8 hrs for the marrow zone. This time, however, depends on external and soul temperature and moisture levels, and possible white-haired of the shower (after frequent recharging). In practice we have found that without numerous tests the constructive autonomy of the shower is well-nigh 5 hrs, this is of undertow highly dependent on personal preference as well as temperature and humidity environment.Well-nigh30seven®27. Where are the products made? Products are made in Belgium. Some of our suit items are made in other locations in Europe. The Nova Heat technology is produced and installed in-house. 28. How to contact us? For increasingly information well-nigh the product itself contact us. For increasingly information concerning licensing our technology in your next product minutiae or other merchantry opportunities contact: info@30seven.eu. “Determine your own repletion and warmth in lattermost unprepossessed weather” - 30seven - Like us on facebookFollow us on twitter Watch our videos Never finger unprepossessed then Electric heated suit powered by lithium-ion shower 30 SevenAbout 30seven FAQ Contact Terms and conditions of sale ProductsJackets Baselayer Gloves Socks Insoles Accessories ActivitiesCycling Horse riding Motorbiking Ski TechnologyBattery Controller Thermal suitWell-nigh30seven Privacy policy Shipments Terms of use Product returns website by D'M&S © 2016 Belginova nv
